Return Policy

RovaxHome Returns & Refunds Policy

Return Period
You may return your order within 14 days of receiving it. Please ensure your return is shipped back promptly. Returns submitted after 14 days may not be accepted.

Return Conditions

• Products must be returned in their original packaging with all accessories and documentation included.

• Refunds are issued to the original payment method and usually appear within 5 to 10 business days after processing.

• Direct exchanges are not available. If you wish to receive a different product, please return your order for a refund and place a new order.

Damaged or Defective Items
If your product arrives damaged or defective, contact us immediately at support@rovaxhome.com. Please provide photos or a description of the issue so we can assist you quickly.

Return Shipping Costs

• Return shipping is the responsibility of the customer.

• We strongly recommend using a trackable shipping service and keeping your receipt until the return is fully processed.

• Import duties, customs fees, or taxes related to returns are not covered by RovaxHome.

Return Processing
Once your return is received and inspected, we process refunds within 10 business days. Depending on your bank or payment provider, it may take up to an additional 5 business days for the refund to appear in your account.

Return Location
All returns are shipped to our supplier abroad. Because of this, return shipping costs may be higher than domestic returns. If you have any questions about the process, our team is happy to help you find the best solution.

Before Returning
Please submit a return request via email to support@rovaxhome.com before sending any products. Returns sent without approval may not be accepted or refunded.

Need Assistance?
Our support team is always happy to help. Contact us at support@rovaxhome.com with any questions or concerns.